Engaging with law enforcement, who are currently investigating the matter and.We did this in collaboration with experts familiar with cyber-attacks and negotiations with cyber criminals Retrieving the data by making a payment.Further strengthening our systems to deter future incidents.Immediately engaging with world-class cyber security experts to isolate and secure the affected systems and determine the scope of the attack.We have taken several measures to protect our customer information, including: You entrust us with important health information, and we take that responsibility very seriously. As we manage through this issue, my team and I remain focused on the best interests of our customers.
Personally, I want to say I am sorry that this happened.
Through proactive surveillance, LifeLabs recently identified a cyber-attack that involved unauthorized access to our computer systems with customer information that could include name, address, email, login, passwords, date of birth, health card number and lab test results. In the meantime, LifeLabs President and CEO Charles Brown has released an open letter to LifeLabs customers: We will publicly report our findings and recommendations once our work is complete.” “The breach of sensitive personal health information can be devastating to those who are affected.”Īs such, he continued, “our independent offices are committed to thoroughly investigating this breach. “I am deeply concerned about this matter,” he said. Michael McEvoy, information and privacy commissioner for BC, echoed Beamish’s thoughts. “I know it will be very distressing to those who may have been affected. This should serve as a reminder to all institutions, large and small, to be vigilant.” “An attack of this scale is extremely troubling,” said Brian Beamish, information and privacy commissioner of Ontario.
The information included names, addresses, emails, customer logins and passwords, health card numbers and lab tests. The letter comes after LifeLabs reported a potential cyberattack on their computer systems on November 1 of this year, which the company said affected the personal information of approximately 15 million LifeLab customers, primarily in Ontario and BC. Following what it calls “a recent cyber security-attack” involving “unauthorized access” to its computer systems, LifeLabs released an open letter to its customers on Tuesday, detailing the incident and outlining steps it said it has taken to prevent these types of situations in the future.